Client Coordinator - with a Strong Sense of Structure and a Passion for Client Engagement in the field of Fertility

Born Donor Bank is a dynamic international company with a clear and meaningful purpose.         A sperm bank that encourages reflection, shares knowledge, and helps create new life.

We are now seeking a Client Coordinator who thrives in a structured environment and understands the importance of delivering consistent, high-quality service in a sensitive and highly regulated field.

In this role, you will be a central point of contact for our B2B and B2C clients, ensuring that every interaction is handled professionally, efficiently, and with attention to detail. You will play a key part in maintaining smooth daily operations while supporting processes that require accuracy, compliance, and discretion.

Your Main Tasks and Challenges

As Client Coordinator, you will manage day-to-day client communication and support key operational workflows. You will be responsible for ensuring that all client interactions via phone and email are handled with a high level of service.

You will oversee the full order lifecycle, ensuring that orders are processed accurately from initiation to dispatch. Alongside this, you will support administrative processes such as invoicing, payment handling, and maintaining accurate documentation in line with regulatory requirements.

The role also involves working with sensitive data and documentation. This includes registering donor information, preparing materials for approvals, and contributing to the collection and reporting of treatment outcomes. In all aspects of the role, maintaining confidentiality and adhering to established procedures is essential.

• Deliver professional, timely, and service-oriented client support

• Ensure accurate handling of orders, documentation, and administrative processes

• Support compliance with regulatory requirements and internal procedures

• Maintain strict confidentiality and a high level of professionalism

Your profile may include:

We are looking for someone who is not only highly organized and detail-oriented but also someone who inspires confidence.

You have experience from a similar role; industry experience is not a requirement. You have strong communication skills, both written and verbal – in Danish, English, German, and ideally also Dutch.

• Ability to manage multiple priorities in a structured and efficient way

• High level of professionalism and integrity

• Discreet and comfortable handling sensitive information

• Customer-focused with a service-minded mindset

Born offers:

·       Full-time position with flexibility and hybrid work options.

·       Office located in central Aarhus.

·       Strong personal and professional growth opportunities in a fast-growing, international company.

How to Apply
Does this sound like an excellent fit for you? Then please apply by clicking APPLY NOW.

Follow link: Client Coordinator - HR navigator
HR Navigator is handling the recruitment for this position.
The role is available for an immediate start, and we will conduct ongoing interviews with suitable candidates.

Who is Born?

Born Donor Bank was founded in 2016 and has quickly grown to become Denmark's third-largest sperm bank. Born now has branches in Copenhagen, Aalborg, Aarhus, and Odense and supplies donor sperm worldwide. In 2021, Born became part of Medicover, a publicly listed company focused on healthcare, diagnostics, and fertility. Born is committed to providing a service where responsibility, professionalism, and personalised care are top priorities for donors, customers, and partners alike.

Born is run by passionate individuals with extensive knowledge and commitment to the fertility industry. While operating in Denmark, Born serves additional countries, with the UK and Germany as its most significant markets. Expanding into new markets is a top priority.

 
Born is a company dedicated to making a difference and offers an open and inclusive working environment where employees across different roles and locations support and help each other. With a flat structure and a strong sense of teamwork, we encourage open and honest conversations about challenges. At Born, you'll find a diverse team of employees from different fields, all contributing to a solid and dynamic workplace.

If you have any questions, please feel free to contact:
Pernille de Voss, Partner - HR Navigator
Email: pdv@hrnavigator.dk
Phone: +45 6018 9892