Do you want to make a real difference for children and families across Swedish municipalities?

Our mission

At SES Family, we work every day to prevent conflict and strengthen the wellbeing of children and families going through separation. As a health tech company, we support municipalities and families with digital, evidence-based tools developed in close collaboration with researchers and used by more than 180 municipalities across four Nordic countries.

We are now looking for a Customer Success Advisor, Sweden, who can help ensure that our customers get off to a strong start, bring our solutions to life in practice, and experience clear value in their everyday work.

About the role

In this role, you will work closely with customers at the intersection of onboarding, relationship building, and value creation. Your primary responsibility will be to help Swedish municipalities get off to a strong start and quickly experience SES Family as relevant, useful, and meaningful in their daily work.

You will lead onboarding processes for new customers and play an active role in the critical early phases where the foundation for a strong collaboration is established. You will plan and facilitate the onboarding journey, support key stakeholders, and help ensure that SES Family is adopted and anchored within the organisation. The role also involves around 3–5 travel days per month, as meetings with municipalities take place both online and in person.

A central part of the role is to maintain momentum over time. You will follow up on usage, progress, and next steps, helping customers stay focused and supported so that the collaboration continues to create value.

You will also be in ongoing dialogue with customer leadership teams. Here, your role is to make the value of the collaboration visible by connecting usage, experiences, and progress to the municipality’s goals and priorities. This means the role is not only about creating a strong start, but also about ensuring that the effort remains meaningful and impactful over time.

You will become part of a Nordic Customer Success team that works closely across Denmark, Sweden, Iceland, and Finland. The role requires someone who thrives with independent responsibility while also valuing collaboration, sparring, and shared learning across markets.

This is a specialist role with no people management responsibility, reporting to the Head of Customer Success.

About you

We imagine that you are highly skilled at building relationships while working in a structured and organised way. You take ownership of your work and enjoy seeing things through, including the follow-up and persistence needed to create real progress over time. You are comfortable working in complex organisations with many stakeholders and understand how to create progress across different roles and levels.

You bring:

• Fluency in Swedish, both written and spoken

• The ability to communicate clearly, warmly, and credibly with a wide range of stakeholders

• The ability to facilitate meetings that bring people together around a shared direction and enable strong dialogue across different professional perspectives

• The ability to move confidently between leadership and day-to-day practice, with an understanding of what it takes to turn intentions into action within an organisation

• The ability to translate usage and insights into relevant and meaningful messages for both leaders and professionals (you do not need to be a data specialist, but you are curious about what works and use this actively in your dialogue with customers)

You do not need to come from a traditional Customer Success background, but experience in the following areas could be relevant:

• Onboarding, customer success, customer development, enablement, or capability building

• Work within Swedish municipalities, the welfare sector, or similar complex organisations

• Roles involving adoption, stakeholder management, local anchoring, or organisational change

To succeed in this role, it is important that you are based in the Öresund region, so that you can regularly work from our office in Copenhagen and stay closely connected to the team.

What we offer

At SES Family, we are deeply committed to improving quality of life for separated and blended families, and our ambition to make a real difference for children and families is reflected in everything we do. You will join a multidisciplinary and highly engaged environment with short decision-making paths and a strong opportunity to influence your own work.

We are a growing company and place a high value on learning and development. We believe in an evidence-based approach where data, experience, and reflection are actively used to make better decisions. The tone is informal, the level of engagement is high, and we celebrate both major achievements and the small steps that bring us closer to our mission.

If you have any questions about the role, you are very welcome to contact Head of Customer Success, Line Hartvig Rasch: line@ses.dk

The application deadline is 11 May, but we review applications and conduct interviews on an ongoing basis.

We look forward to hearing from you.