Do you thrive on building trusted relationships with customers and partners - and are you passionate about helping people succeed with the tools and services you provide?

Then you might be the one we’re looking for!

At Umbraco, we’re proud to support a growing and engaged customer and partner community, and we’re looking for a Customer Success Manager to join our Odense HQ and play a key role in helping our customers and partners get the most value from their Umbraco experience.

Job role

As a Customer Success Manager, you’ll be responsible for guiding customers through onboarding, adoption, and long-term success with our products and services. You’ll work across teams, Sales, Support, and Product - to ensure a consistent and value-driven customer experience.

The role is part of our Customer Success team within the broader Customer Experience department. You’ll be surrounded by bright, helpful colleagues who genuinely care about our customers and about each other. We’re collaborative, curious, and committed to delivering on our promises - and having fun along the way.

You can expect a friendly, inclusive workplace, with opportunities for both professional and personal development.

Qualifications

At Umbraco, we care about people. The most important qualification is who you are: your mindset, your curiosity, and your willingness to learn and contribute to the team.

Besides your awesome personality, we are looking for someone with:

• 2+ years of experience in Customer Success, Account Management, or a related role

• Strong interpersonal and communication skills—you’re a great listener and a clear communicator

• Experience building and executing customer success plans

• Self-starter attitude with the ability to work independently and collaboratively

• Fluency in English (written and spoken)

• Familiarity with customer success or CRM platforms like Salesforce, HubSpot, or Zoho

Bonus points for:

• Experience supporting or enabling partners as part of a success or enablement team

• Proficiency in a Nordic language (such as Danish or Swedish)

• A background in tech, SaaS, or digital agencies

Practicalities

The position:

• Full-time (37 hours/week)

Location:

• Onsite – Umbraco HQ in Odense, Denmark

Preferred start date:

• As soon as possible

• Interviews will be held in February/March 2026

Benefits of working at Umbraco

• A multicultural work environment with a strong focus on Diversity, Equity & Inclusion

• Friendly, engaged, and bright colleagues all over the world

• Flat hierarchy and an open and honest way of working together

• Opportunity for professional growth and advancement

• Family-friendly and flexible working hours

• Pension, health and wellness programs

• Lots of fun and social activities

Umbraco is an award-winning open-source CMS used by over 1 million websites worldwide. From global enterprises to local municipalities, our customers trust us to help them deliver high-quality digital experiences. And we trust our people to make it all happen.