We are looking for a conscientious front desk manager of our restaurant. In this role, you will be required to greet and welcome guests, tend to their questions and com-plaints, manage booking and appointment schedules, and promote the restaurant in different medias.

To be a successful front desk manager, you should provide exceptional customer service and strong leadership skills.

Front Desk Manager Responsibilities:

• Defining and implementing front desk procedures.

• Hiring and training staff ans managing the shift schedules

• Supervising staff and all front desk activities including bookings, appointments, phone calls, website, Facebook and emails.

• Tending to guests' complaints and questions and communicate with chef about customer's feedback.

• Ensuring that the dining area is kept clean and organised.

• Maintaining front desk office supplies and equipment.

• Managing budget, records and contracts.

• Generating reports and feedback for presentation to the owner.

• Front Desk Manager requirements:

• College education diploma in marketing or similar.

• Good understanding of procedures and practices in booking and services

• Excellent verbal communication skills in English and Chinese.

• Strong organisational management skills

• The ability to provide exceptional customer service.

• Cood leadership and training abilities.