We are looking for a skilled customer service employee who thrives in an international company with customers all over the world. The right candidate has experience from a similar international customer service position within technical products. Our customers are primarily outside Denmark and consists mainly of airlines and aircraft repair shops.

We supply tools and maintenance equipment used for aircraft repair and the position as a customer service employee is an important link in the company to uncover customer needs for the right tools and that both inquiries and purchase orders from our customers are efficiently handled and processed in our IT system. This is a broad and challenging position, with daily new inquiries and questions from our customers.

The position as a customer service employee offers solid opportunities to develop the right candidate both technically and personally. Since we are a smaller company, there will be plenty of opportunities for sparing both product and application knowledge from colleagues. The position is international and you will naturally communicate with many different people from many countries both by email and telephone.

Your Key Responsibilities:

Answering inquiries and preparing offers.

Registering customer purchase orders in our ERP system.

Follow up and update both sales order and purchase order delivery dates, to ensure timely delivery.

Preparing purchase orders with our suppliers.

Updating cost prices from suppliers in our ERP system.

Handling customer inquiries and technical questions about our products.

Creating new customers in our ERP system and ensuring that customer data is continuously maintained.

We expect the following from you:

You have good IT skills - experience with the Microsoft Office package is a requirement.

You have good English skills both written and spoken.

You have a good technical understanding - you may have experience from a similar customer service position.

You are service-minded, accommodating and have good human relations skills.

You work in a structured manner and have a good overview.

You can work on multiple projects simultaneously and prioritize your tasks independently.

You have good collaboration skills and want to acquire new knowledge.

What you can expect from us:

An informal working environment in a small, growing specialist company.

International and multicultural environment within aviation.

Thorough introduction to the position and training in our IT systems.

Salary that matches your qualifications