About Fogito

Fogito is a Danish B2B SaaS platform that helps companies connect tasks, projects, time tracking, customers, documentation, GPS/fleet management and invoicing in one workflow.

We mainly work with service-driven and field-driven companies where employees, customers, jobs, time, documentation and invoicing need to work together in daily operations. Our customers often need better overview, less manual work and a more structured way to manage their business.

We are now looking for a Product Implementation Manager who can help new customers understand, configure and implement Fogito successfully.

About the role

As Product Implementation Manager, you will play an important customer-facing role in Fogito’s Danish market.

You will help new and existing customers map their workflows, understand their needs and translate those needs into a practical Fogito setup. The role combines customer onboarding, SaaS implementation, product understanding, project management and customer success.

You will participate in customer meetings, demos and workshops, prepare implementation plans and make sure customers are properly onboarded. The role requires strong understanding of B2B software, structured thinking, customer communication and the ability to explain technical and operational solutions in a simple way.

Main responsibilities

• Conduct needs analysis with new and potential customers.

• Map customer workflows related to tasks, employees, customers, time tracking, documentation, GPS/fleet and invoicing.

• Prepare onboarding and implementation plans.

• Configure relevant parts of the Fogito platform according to customer needs.

• Train customers and introduce them to the platform.

• Participate in demos and product walkthroughs together with the sales team.

• Act as the link between customers, sales, support, product and development.

• Document customer needs and provide structured feedback to the product team.

• Follow up on implementation projects and help customers get value from Fogito.

• Contribute to internal guides, onboarding material and best practice implementation processes.

We expect you to have

• Experience with implementation, onboarding, project management or customer success within SaaS, ERP, CRM, field service software, operations software or similar.

• Good understanding of B2B software and operational business workflows.

• Ability to understand customer needs and translate them into practical system configurations.

• Experience with customer meetings, workshops, training or product presentations.

• Strong English communication skills.

• Ability to work in a structured, independent and solution-oriented way.

• Ability to work across sales, support, product and development teams.

It is an advantage if you have

• Experience with Fogito or other complex SaaS platforms.

• Experience with task management, time tracking, documentation, invoicing, CRM, GPS/fleet management or project management.

• Experience with service companies, field service, facility management, trades companies or companies with mobile employees.

• Technical understanding and the ability to explain software features to non-technical users.

• Danish or another Nordic language. This is an advantage, but not a requirement.

We offer

• A central role in a growing Danish SaaS company.

• The opportunity to work closely with customers, product and management.

• A practical and customer-facing role with significant responsibility.

• An international team with strong technical and commercial development.

• The opportunity to help shape implementation processes and the customer journey in Denmark.

• Full-time employment with salary based on qualifications.

Language

The role requires English skills. Danish is an advantage, but not a requirement. You should be comfortable working with Danish customers and willing to build an understanding of the Danish market.

Application

Please send your application and CV to [insert email] with the subject line:

Product Implementation Manager

Applications are reviewed on an ongoing basis.

Employment is conditional on the candidate having or obtaining a valid residence and work permit in Denmark, where relevant.