1. Customer development and retention: Identify and prospect new customers through digital, 
telephone, or face-to-face channels; maintain business relationships with existing customers, 
resolving queries and ensuring their satisfaction through after-sales follow-ups.
2. Negotiation, closing, and execution of sales: Present products/services, prepare quotes, 
negotiate commercial terms, and sign contracts; coordinate order fulfillment, ensuring 
compliance with agreed deadlines and conditions.
3. Order management and logistics relations: Supervise delivery tracking, verify product 
conformity, manage billing, and resolve incidents related to payments or transportation.
4. Market analysis and reporting: Monitor industry trends, identify sales opportunities, and 
prepare periodic reports with performance data (volume, quotas) to evaluate strategies.
5. Use of tools and internal collaboration: Manage CRM systems to record customer 
interactions and update data; coordinate with logistics, finance, and marketing using digital 
platforms to optimize operations.